Booking Information
CONTENTS
- Helpful Hints
- Agent Information
- Booking Information
- Cancel Booking
- Passenger Information
- Important Information about Booking Minors
Use this screen to cross-reference this booking with another, change dining, change bed configuration, add special requests for dining or medical information, cancel the booking, re-fare the booking, or rebook to another sailing. It is also possible to add an additional passenger provided that the stateroom can hold an additional passenger and the sailing has not reached capacity for uppers.
When changing dining, be aware that both 1st and 2nd seating may be waitlisted. It is best to check availability before changing the dining request.
Travel Agent Information
Booking Agent: Displays the travel agent who originally created the booking. This name is automatically pulled from your enrolled Member Number Profile. If the Booking Agent name is blank, then you should enroll via the Member Profile section of OneSource or you can enroll by joining the Academy. The Booking Agent name is permanently stored on the booking and cannot be changed.
Agent Contact: Displays the most recently designated agent contact. Initially this name may be the same as the Booking Agent. However, this name can change over time if the booking is assigned to a new agent or if a second agent calls to make changes to the booking. If the Booking Agent is blank, then POLAR Online will assign the profile ID for your OneSource account as the Agent Contact. POLAR Online provides two screens to edit Agent Contact. You can use either the Create Booking or Booking Information screens.
Status
This field will show booking status, which can be Booked, Waitlisted, Canceled, or Guaranteed.
Open Date
This is the date the booking was made.
Cancel Date
If the booking has been canceled, this shows the date of cancellation.
Deposit Due date
This shows the date by which the deposit must be received by Cunard.
Extend Due Date button
If you need to extend the deposit due date, click the "EXTEND OPTION" button.
Required Deposit
This shows the deposit amount.
Create Travel with ID
Click the "NEW" button to add a cross-reference number to the booking. You can enter the booking numbers that you would like cross-referenced. Click the link to see the list of cross-referenced bookings
Seating Request
Select the dining from the drop down menu. This field is required. 1st and 2nd dining are available on all ships. When selecting 1st or 2nd seating, you will also be required to request a table size. Select the appropriate table size from the drop down menu.
Table Size
For first and second seating, this is where you request a table size.
Special Table Request
This provides an option for special seating requests, such as tables for 2 or 10, seating by the window, and wheelchair-accessible seating. This field is not required. Select the appropriate request from the drop down menu.
Bed
Choose the desired bed configuration from the drop down menu.
- Queen
- Twin
- QE-No Convert
When booking most cabins on Queen Elizabeth the bed selection requires "QE No - Convert".
Go to Top
You can use this option to cancel the booking.
- Select the appropriate option from the drop down menu. Options include Cancel, Cancel a Waitlist, or Transfer Money.
- Click the "CANCEL BOOKING" button.
- If you choose the transfer money option, call Cunard to have the money transferred to the appropriate booking.
Rebook
You can use this option to change sailing, category, or fares.
- Select the appropriate choice from the drop down menu. Options include change fare (which also allows you to change category) or change sailing.
- Click the "REBOOK" button to go to availability and make changes.
Title
Select the correct title for the passenger. This is a required field. The title must agree with the gender.
First Name
Type in the first name as it appears on the passenger’s travel documents. If you do not have the correct first name, you may type in “TBA” and add the first name later. This is a required field. If you have entered a membership number, the name will appear as it shows on their member record. If this is incorrect, the name should be corrected on the membership record. This can be changed by calling Cunard.
Last Name
Type in the last name as it appears on the passenger’s travel documents. If you have entered the membership number, the name will appear as it shows on their member record. If this is incorrect, the name should be corrected on the member record. This can be changed by calling Cunard. The correct last name must be entered to make the booking.
Suffix
If the passenger uses a suffix (such as Jr., III, Ph. D., etc.), it can be entered here. This should be entered only if it matches the membership record. This is not a required field.
Gender
Select the correct gender. This is a required field. The gender must agree with the title.
Age
This field is not required for 1st and 2nd passengers. It is required for 3rd and 4th passengers. If the passengers are over age 21, you may enter the code “AD” for adult. It is acceptable to enter an approximate age if you are unsure of the exact age. You can select the age from the drop down menu.
Cancel Passenger column
Click the "CANCEL" button next to the passenger that you would like to cancel, and then click "SAVE" button to remove the passenger from the booking.
Submit Changes button
Be sure to click on the "SAVE" button on the bottom of the screen in order to finalize the changes to the booking.
Return to Booking Confirmation button
Click the "BACK" button to return to the previous screen.
Reset Form button
Click on the "RESET" button if you would like to erase all of the information you have typed on this screen and start over.
IMPORTANT INFORMATION ABOUT BOOKING MINORS
General Age Guidelines
- The actual age of the passenger, (as of the date of sailing), is required for anyone under age 21.
- There are age restrictions that vary by product area. See the table listed below for specific information.
- There are no cruise fare discounts based on age. There is a discount for passengers who travel as the third or fourth passenger in the cabin, regardless of age.
- Passengers must be 18 years or older to sail by themselves.
- Passengers who are less than 18 years old, (as of the date of sailing), must travel with passengers who are at least 21 years old.
- Due to international airline regulations, regardless of the relationship of the adult traveling companion, all minors must have notarized written consent signed by both parents or legal guardian unless accompanied by both parents. This written consent must accompany the minor on their cruise. If such a letter is impossible to obtain due to circumstances, the appropriate legal documents should be provided. Failure to provide such documentation may result in the child being denied boarding of the flight or the cruise.
Age Requirements for Traveling in Different Areas
These are the minimum age requirements for traveling in these product areas. Passengers who do not meet these requirements may be denied boarding.
Product Area | Minimum Age |
| |||
| Africa | 12 months | ||||
| Asia/Orient/India | 12 months | ||||
| Australia | 6 months | ||||
| Canada/New England | 6 months | ||||
| Caribbean | Caribbean | ||||
| Europe | 6 months | ||||
| Hawaii/Tahiti | 12 months | ||||
| Mexico | 6 months | ||||
| South America | 12 months | ||||
| Transcanal | 6 months | ||||
| TransAtlantic/Pacific | 12 months | ||||
| World Cruises | 12 months |
Cunard Care
When minors travel as the third or fourth passenger in a cabin, Cunard Care is automatically provided at no cost as long as it is purchased by the first two passengers, (regardless of age). No change is required on the booking for this to occur, so leave the insurance marked for the third and fourth passengers.
Onboard Information
Children’s Programs
Minors may participate in the appropriate children’s programs based on their ages. Call Cunard for details. Youth Center staff cannot administer medication. Nursery nurses change diapers and bottle feed. Children under 1 are welcome to visit the Youth Center during operating hours, but must be accompanied and supervised by a parent or guardian at all times during their stay.
Babysitting
Group babysitting is available on most Cunard ships for an additional charge. Call Cunard for details.
Registration
All minors must be registered before they can participate in any of the organized children’s activities onboard. Call Cunard for details.
Meals
Meal service is not provided in the Activities Center. Ice cream, soft drinks, fruit drinks and cake may be offered for special parties. If a child has any dietary restriction prohibiting these foods, alternative snacks will be provided on request as stated on the registration card. On port days, parents may sign their children up for supervised lunch service.
Restrictions
- The legal drinking age of 21 years is always observed on board and proof of age may be required.
- Passengers under the age of 21 will not be permitted in the Casino and proof of age may be required.
- Other adult areas on the ship may restrict minor passengers from using facilities without adult supervision. Passengers may consult the Reception Desk for information about such limitations.
Dress and Conduct
We encourage all children to conform to the suggested dress code of the day. Children must wear cover-ups over swimwear in interior public areas.